Shipping & Delivery

Your purchase is subject to our shipping terms located at this web address: https://www.embrogift.com/

Shipping fees and associated costs (Shipping Charges), and risks are the sole responsibility of the customer and are all for your account. You may be charged USD/EUR/GBP 8.95 for Shipping Charges but actual Shipping Charges may be higher depending on your location and other factors. Shipping Charges for your order will be calculated and displayed at checkout. All shipping costs are non-refundable unless otherwise provided by applicable law.

Excluding products which are pre-ordered, delivery will take up to 30 days and delivery delays can occasionally occur. Products which are pre-ordered will clearly display the estimated shipping date on the checkout form and order confirmation page. We are not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are for your sole responsibility (e.g., tariffs, taxes, VAT, etc.). If any clearance charges, duties, or taxes remain due and collectible, you hereby authorize us to charge the amount due to the credit card that you have on file or to collect the same via the same payment method used for your order. We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Pre-ordered products will be delivered to you on or around the estimated date specified in the Checkout page. Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, and is subject to change. We do not represent or warrant that we will be able to ship the product by the estimated date. As a result, in the event that a delay arises and the estimated shipment date is not met, we are not responsible for any damages that may occur due to the delay, nor shall we be obligated, except as set forth in these Terms or except as provided by law, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedules.

To ensure that your order(s) are properly delivered and that you receive them within the estimated timelines we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Shipping Charges for your order will be calculated and displayed at checkout. Shipping fees and associated costs (Shipping Charges), and risks are the sole responsibility of the customer. Shipping Charges may vary depending on your location and other factors. We also offer Free Shipping on certain promotional offers, which will be clearly and expressly indicated during the checkout process. We are not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are for the sole responsibility of the customer (e.g., tariffs, taxes, VAT, etc.).

We ship available items out as soon as possible, but this will not always be the same day as your order. All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3-7 business days (excluding Saturdays, Sundays, and Holidays) to process.

Generally, shipping may take up to a minimum of 3 to 7 business days to a maximum of 30 days from receipt of your properly completed order (excluding applicable processing time). Shipping of International order(s) and those for other U.S. Territories may take longer. In all cases shipping dates may be extended, such as, when there is a surge in delivery volume especially during peak seasons or when due to unforeseen factors outside of our control (e.g., local delivery partners delays, strikes, unusual weather, pandemic related delays, etc.). When your order has been shipped, you will receive an email with tracking information. We will provide tracking numbers for all purchases upon shipment.

If we are unable to ship out your order(s) within 30 days from receipt of your properly completed order (excluding applicable processing time) we will reach out to you via a Delay Notice to inform you of the unanticipated delay and the revised shipment date of up to 30 days. Upon receipt, if you do not want to wait, you may cancel your order by informing us of your decision. If we do not hear from you before shipment, we will assume you agree to the delay and revised shipment date.

We are not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are for the sole responsibility of the customer (tariffs, taxes, VAT, etc.). If any clearance charges, duties, or taxes remain due and collectible, you hereby authorize the company to charge the amount due to the credit card that you have on file or to collect the same via the same payment method used for your order.

Unless otherwise provided herein or covered by our Pre-Order Policy, for items not received, please reach out to our customer support team at: Support@embrogift.com within sixty (60) days from order date to file a claim. We reserve the right and discretion to reject claims after that time frame. Although risk of loss and title for such items pass to you upon our delivery to the shipper, we will assist all timely filed claims, by:

Opening an investigation with our shipper which may take 7-10 days to complete;

If you received your order damaged, or it was lost during shipping, please reach out to our customer support team at: Support@embrogift.com for immediate assistance. For damaged Order(s), please provide all packaging materials and damaged goods when filing a claim in compliance with Section 23 below, photos taken with your mobile phone that show the extent of the damage may be considered sufficient proof of claim, at our sole discretion.